Contact and Support

Contact and Ticket Support

For account, subscription, connection, route selection and refund questions, submit a ticket through the user panel first. Keeping each issue in one thread makes it easier to add details and track progress.

Open Support Center View FAQs

Contact Channels

Choose the right channel for your question

Different channels are suited to different types of information. For account status, order records or refund requests, tickets preserve the most complete context.

CHANNEL / TICKET

Support Center

Use it for account, subscription, payment records, connection issues, route selection and refund questions. Sign in to the user panel to create a ticket, then add details or view replies on the same page.

Response times depend on the current queue and the complexity of the issue; no fixed turnaround is promised. Check the status shown on the ticket page for the latest progress.

Submit or view a ticket

CHANNEL / EMAIL

Email

No public email address is currently provided, so account or subscription questions cannot be handled through a public inbox. Use the Support Center instead, and avoid sending information to unverified addresses.

No email address is required to use this service. Create an account with a username and password.

CHANNEL / TELEGRAM

Telegram

No public Telegram account is currently provided, so response times from external accounts are not guaranteed. For order, connection or refund questions, rely on the ticket record in the user panel.

Before You Submit

Make your issue reproducible

Clearly describe what happened and where; this is more useful than simply writing “unable to connect.” Include the necessary context, but never submit a password or a complete subscription URL.

Recommended details

  • ✅ Platform used: Windows, macOS, iOS, Android or Linux.
  • ✅ Issue type: account, subscription, payment, refund, connection or route selection.
  • ✅ Target you were trying to access, selected route region, and the steps taken before and after the issue appeared.
  • ✅ Error message shown by the client. Screenshots are welcome after hiding your username, password and subscription credentials.
  • ✅ For monthly subscription issues, include your current plan tier and traffic reset status.

Service Facts

Rules to check before contacting support

The following information applies to the vpnLe subscription service. Plan details are determined by the Plans page and the user panel.

FACT / COVERAGE

Routes and devices

Coverage across 90+ countries / 200+ routes, with no limit on the number of devices online at the same time. Supports Windows / macOS / iOS / Android / Linux.

View route details

FACT / PAYMENT

Payments and refunds

Supports Alipay / WeChat Pay / USDT, with 60-day no-questions-asked refunds. To request a refund or verify a payment record, submit a ticket through the Support Center.

View plans

FACT / ACCESS

Access and account setup

No email address is required; a username and password are enough to create an account. Get and manage the client, subscription and account status through the user panel.

Open user panel
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